Community Complaint Facilities

Astragraphia customers and the public can access or contact Astragraphia through: 

• Telephone: 1500 345

• E-mail : [email protected]; [email protected]

• Website : www.astragraphia.co.id; www.documentsolution.com 

Astragraphia also has applications and portals that can be accessed anytime and anywhere by customers to submit service requests, facilitate escalation of problem solving, simplify administrative processes, and monitor the progress of service 

•    iCare : https://documentsolution.com/id/konten/dukungan-konsumen/icare 

• iSense : https://documentsolution.com/id/konten/dukungan-konsumen/isense 

• OSA : https://support-fb.fujifilm.com/setupSupport.do

The subsidiary, PT Astra Graphia Information Technology (AGIT) also has a complaint center, through:

• Telephone : (021) 2924 1177

• E-mail : [email protected]

• Situs : www.ag-it.com

The subsidiary, PT Astragraphia Xprins Indonesia (AXI also has a complaint center, through:

• Telephone : 1500 936

• E-mail : [email protected]

• Situs : www.axi.co.id