After-Sales and Customer Complaints Services

Astragraphia always commits to providing the best services for customers who need after-sales service, submit complaints, or claim after purchase transactions. Astragraphia’s responsibilities include conveying instructions for use and machine safety both before and after the acquisition of goods and services. Astragraphia provides facilities and access for customers and the public to seek information and submit concerns or complaints about products, solutions, or services. Astragraphia’s customers and the public can access or contact Astragraphia through:

• Telephone: 1500 345

• E-mail : [email protected]; [email protected]

• Website : www.astragraphia.co.id; www.documentsolution.com 

Astragraphia also has applications and portals that can be accessed anytime and anywhere by customers to submit service requests, facilitate escalation of problem solving, simplify administrative processes, and monitor the progress of service requests:

• iCare : https://documentsolution.com/id/konten/dukungan-konsumen/icare 

• iSense : https://documentsolution.com/id/konten/dukungan-konsumen/isense 

• OSA : https://support-fb.fujifilm.com/setupSupport.do

The subsidiary, PT Astra Graphia Information Technology (AGIT) also has a consumer complaint center, through:

• Telephone : (021) 2924 1177

• E-mail : [email protected]

• Situs : www.ag-it.com

The subsidiary, PT Astragraphia Xprins Indonesia (AXI) also has a consumer complaint center, through:

• Telephone : 1500 936

• E-mail : [email protected]

• Situs : www.axi.co.id