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Product and Service Responsibility

Product and Service Responsibility

 

Astragraphia is responsible for its products and services and always strives to provide the best for customers. As a form of responsibility for security, work safety, environmental conditions and customer comfort, in general, Astragraphia always provides responsible services, pre-installation assessment, ensures machine tools meet safety standards regularly, provides education related to occupational health, security, and safety to technicians, also perform waste management properly in accordance with applicable regulations. This has an impact on reducing the risk of workplace accidents, boosting productivity and increase user safety, also improving the quality of customers’ workplaces.

 

Astragraphia always provides professional customer service in order to improve customer comfort. Customers can submit complaints through the website, e-mail, live chat, call center Halo Astragraphia 1500 345, and the latest is the iCare application. Not only the easy access, but also the guarantee of accuracy and speed of service repair is also a priority for the Company, one of which is through the 3-Hours Downtime program, a commitment to repairing office machines for a maximum of 3 hours starting from the complaint received by Astragraphia. Astragraphia has made new breakthroughs in providing services to customers through iSense and iCare applications. These two applications can facilitate customer service requests, increase customer productivity, and support Astragraphia’s after-sales service.

 

Astragraphia made a breakthrough as a form of responsibility towards customer service through iSense, iCare, and OSA. Applications and portals can be accessed anytime and anywhere by customers to submit service requests, simplify problem resolution escalation, simplify administrative processes, and monitor the progress of service requests:

 

 

The subsidiary, PT Astra Graphia Information Technology (AGIT), also has a consumer complaint center that can be accessed through:

 

The subsidiary PT Astragraphia Xprins Indonesia (AXI), has a consumer complaint center that can be accessed through: